FAQ

Shopping

What payment options do you offer?

How to use Shop Pay

How do I use a promotional code?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order and we DO NOT price match any past or future promotions.

Orders

When will I receive my order?

What do I do if my package was lost/stolen?

Can I return or exchange an item?

We certainly don't want you disappointed! All items, excluding FINAL SALE items and GIGI PIP, can be returned in exchange for STORE CREDIT as long as they meet all return criteria and are within 45 days of the original purchase. For more details, please visit our RETURNS CENTER under quick links at the bottom of the page.

Can I return an online order, in store?